Common queries answered
Frequently asked Questions
Delivery times depend on your location and the shipping method selected at checkout.
Standard delivery: Typically 2–5 business days.
Once your order has shipped, you’ll receive a tracking link so you can monitor its progress.
All BulkBrand SA items are custom branded and printed specifically for your order. Because of this, we cannot accept returns or exchanges once printing has begun.
To ensure you are completely satisfied:
A design proof will be provided before printing.
You must approve the design proof before we proceed with production.
Please review the proof carefully—once approved, your order will be printed exactly as confirmed.
You can update your address at any time by:
Logging into your BulkBrand SA account.
Going to Account Settings → Addresses.
Editing or adding your preferred shipping address.
If you need to change the address for an order already placed, please contact us as soon as possible—changes can only be made before the order is dispatched.
info@bulkbrandsa.co.za or 010 157 2614
After your order has been processed, you’ll receive a shipping confirmation email with a tracking number.
You can track your order by:
Clicking the tracking link in the email, or
Logging into your account and viewing My Orders.
You can reach our support team through any of the following methods:
Email: support@bulkbrandsa.com
Contact form: Available on our website
Phone: 010 157 2614
Our team is ready to help with orders, returns, product questions, and more.
If you entered the wrong address, please contact us immediately.
If your order has not shipped, we can update it for you.
If it has already been dispatched, we’ll do our best to assist, but changes may not be possible.
Additional fees may apply if the package needs to be rerouted.
We currently ship to South Africa and selected international destinations.
Available countries will appear in the shipping address dropdown during checkout.
If your country is not listed, feel free to contact us for possible arrangements.
Whenever possible, we ship all items in a single package.
However, depending on stock availability or the size/weight of your items, your order may arrive in multiple parcels.
If that happens, you’ll receive tracking information for each package.
We Are Not a Factory. We specialize exclusively in bulk DTF branding on premium ready-made apparel. We do not offer CMT, custom sewing, or pattern-making services.