Customer Help
Our happiness team is always here to assist.
Orders and Shipping
Delivery times depend on your location and the shipping method selected at checkout.
Standard delivery: Typically 2–5 business days.
Once your order has shipped, you’ll receive a tracking link so you can monitor its progress.
Creating an account is quick and simple:
Click on “MyAccount” on our website.
Enter your name, email address, and password.
Submit your details.
You’ll then be able to view your orders, save your addresses, and enjoy a faster checkout experience.
You can update your address at any time by:
Logging into your BulkBrand SA account.
Going to Account Settings → Addresses.
Editing or adding your preferred shipping address.
If you need to change the address for an order already placed, please contact us as soon as possible—changes can only be made before the order is dispatched.
info@bulkbrandsa.co.za or 010 157 2614
After your order has been processed, you’ll receive a shipping confirmation email with a tracking number.
You can track your order by:
Clicking the tracking link in the email, or
Logging into your account and viewing My Orders.
For your security, we do not store full credit card details on our servers.
All payments are processed through trusted, secure payment gateways.
Depending on the payment provider, you may have the option to save your card details safely for future purchases, but this information is never stored directly by BulkBrand SA.
Yes. Any applicable taxes, including VAT, are automatically calculated at checkout based on South African regulations.
The final amount will be clearly displayed before you complete your order.
We currently ship to South Africa and selected international destinations.
Available countries will appear in the shipping address dropdown during checkout.
If your country is not listed, feel free to contact us for possible arrangements.
Whenever possible, we ship all items in a single package.
However, depending on stock availability or the size/weight of your items, your order may arrive in multiple parcels.
If that happens, you’ll receive tracking information for each package.
Yes—if collection is available for your items, you’ll see a “Pickup/Collection” option during checkout.
Once your order is ready, you’ll receive a notification with collection details and times.
If an item is out of stock:
The product page will unfortunately not show it as unavailable
If an item becomes unavailable after you’ve placed an order, we’ll contact you immediately to offer:
A refund,
A replacement item, or
An option to wait for restocking, if applicable.
Returns and Exchanges
All BulkBrand SA items are custom branded and printed specifically for your order. Because of this, we cannot accept returns or exchanges once printing has begun.
To ensure you are completely satisfied:
A design proof will be provided before printing.
You must approve the design proof before we proceed with production.
Please review the proof carefully—once approved, your order will be printed exactly as confirmed.
We’re sorry for the mix-up! If you received an incorrect item:
Contact our customer support team with your order number and a photo of the item received.
We’ll arrange a replacement or provide further instructions at no cost to you.
We’ll make it right as quickly as possible.
If your order arrives damaged, please notify us within 48 hours of delivery and include:
Your order number
Photos of the damaged item and packaging
We will assist you with a replacement, repair, or refund, depending on the situation.
Once your return is approved, we’ll provide you with:
The correct return address,
A return reference number, and
Packaging or shipping instructions.
Please do not send items back without authorization, as they may not be processed correctly.
You can reach our support team through any of the following methods:
Email: support@bulkbrandsa.com
Contact form: Available on our website
Phone: 010 157 2614
Our team is ready to help with orders, returns, product questions, and more.
If you entered the wrong address, please contact us immediately.
If your order has not shipped, we can update it for you.
If it has already been dispatched, we’ll do our best to assist, but changes may not be possible.
Additional fees may apply if the package needs to be rerouted.
We process orders quickly, but if you need to make a change or cancel:
Contact us as soon as possible with your order number.
If the order is still being processed, we can make the change or cancel it.
If it has already shipped, cancellations or edits are no longer possible, but you may still be eligible for a return once it arrives.
For any questions or assistance, please contact us at support@bulkbrandsa.co.za or call us on 010 157 2614